Elena Reyes ships to the following regions:
We do not ship to countries outside these regions. This limitation allows us to guarantee transparency in delivery times, correct application of rates, and compliance with current regulations regarding international transport and e-commerce.
The estimated total delivery time is up to 15 business days from order confirmation, depending on the destination.
The delivery process consists of two phases:
Includes order validation, personalization (when applicable), packaging, and delivery of the order to the shipping company.
| Phase | Estimated duration |
|---|---|
| Order preparation | 1–5 business days |
Once the order is prepared and shipped, the estimated shipping times are as follows:
| Destination | Estimated shipping time* |
|---|---|
| Spain (peninsula) | 2–7 business days |
| Mexico | 10–15 business days |
| United States (USA) | 2–7 business days |
*Times may vary depending on the logistics operator, customs controls (when applicable), and the exact location of the recipient.
Shipping costs are calculated automatically during the purchase process, based on:
In the event of promotions, discounts, or free shipping periods, these will be clearly displayed before finalizing the purchase.
For shipments to Mexico and the United States, any potential taxes, duties, or customs fees will be the responsibility of the customer, unless expressly stated otherwise.
In case of delays, damages, loss of package, or any incident related to shipping, the customer should contact our customer service team via email:
Each incident will be analyzed individually and managed in accordance with current regulations on consumer protection and freight transport.
In accordance with European Union regulations, customers residing in Spain have a 14 calendar-day right of withdrawal from the receipt of the order, without needing to justify their decision.
To learn about the applicable procedures, conditions, and exceptions, the customer should consult our Return Policy.
For customers in Mexico and the United States, returns and cancellations are governed by our Return Policy and the applicable legislation in each country.
For any additional questions, our customer service team is available at:
Trade name: Elena Reyes
Email: info@elenareyes.shop
Physical address: Carrer Julián Ribera 31, 46740, Carcaixent, Valencia
Phone number: +34 652345373